Shipping Policy – ZYLOCRYPTO
Updated: March 2025
At ZYLOCRYPTO, we are committed to processing and delivering your orders efficiently. Below is our detailed shipping policy for your reference, including information about order processing times, available shipping methods, and other important shipping details.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- If there are any delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer the following shipping options to suit your needs:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
Shipping times may vary depending on your location and any carrier delays beyond our control.
3. Shipping Destinations
We currently ship to both domestic and international locations. However, shipping availability may vary depending on your country’s regulations. If we are unable to ship to your location, we will notify you before processing your order.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your order’s weight, destination, and selected shipping method.
- Free shipping may be available for orders exceeding a certain amount (as stated on our website).
- Customers are responsible for any customs duties or import taxes for international orders.
5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
- If you do not receive a tracking update within 3 business days, please check your spam folder or contact us for assistance.
6. Lost, Stolen, or Delayed Shipments
- We are not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier.
- If your package is lost in transit, please contact the shipping carrier first. If further assistance is needed, reach out to our customer support team.
- Delivery delays may occur due to unforeseen circumstances, such as weather conditions or customs clearance issues.
7. Address Accuracy & Changes
- Please ensure that your shipping address is correct before completing your order.
- If you need to modify your address, please contact us within 24 hours of placing your order. Once your order is shipped, we cannot make any changes.
8. Damaged or Incorrect Orders
- If your package arrives damaged or you receive incorrect items, please contact us within 48 hours of delivery with clear photos of the issue. We will work to resolve the problem promptly.
9. Returns Due to Failed Delivery
- If an order is returned to us due to an incorrect address or failure to collect it from the carrier, the customer may be responsible for any additional reshipping fees.
10. Contact Us
For any questions regarding our shipping policy, feel free to contact us:
- Email: info@dauduanguyenchatvn.com
- Phone: 307-621-0431
Thank you for choosing ZYLOCRYPTO. We appreciate your trust in our service!