Return Policy
Effective Date: November 8, 2024
At dauduanguyenchatvn.com, we strive to ensure your satisfaction with our products. If you are not fully satisfied with your purchase, please review our return policy below.
1. Return Eligibility
Products can be returned within 30 days of purchase if they are unused, unopened, and in their original packaging. Customized or personalized items may not be eligible for return unless they arrive damaged or defective.
2. Return Process
To initiate a return, please contact our customer service team at doancongnang2003@gmail.com. Once your return is authorized, instructions will be provided. Refunds are processed within 5-7 business days after receiving and inspecting the returned item, and are issued to the original payment method.
3. Exchanges
Exchanges are accepted for eligible items. To arrange an exchange, please contact customer service for assistance.
4. Non-Returnable Items
Certain items, such as used or opened products, may not be eligible for return due to health and quality standards. Contact us for clarification regarding specific product eligibility.
Contact Us for Returns:
- Email: doancongnang2003@gmail.com
- Phone: 406-495-8531
- Address: 4094 West Fork Street, Myrtle Beach, South Carolina, United States